FLEET MANAGERS EXPECTATIONS OF DRIVER/CONTRACTORS

COMPLETE COMMUNICATIONS- Communicate with me. Communication is the single most important part of our relationship. I cannot help you if you do not communicate with me. We can and will meet our goals together if you and I communicate. COMMUNICATE (set your communication times now, be sure your contractor understands when, how, where, why and with whom they need to communicate with in all situations)

ON TIME DELIVERY AND PICK UP- "I will do my very best to give you loads that will give you a lot of miles and that I know you can deliver on time." Let me know if I've overlooked something, or possibly this load won't work for you, so we are both protected on the delivery time. If there is a problem I have to know right away. If you are going to be late, contact me immediately. Do not let me find out from the customer before I find out from you. We have customers that score us in "on time deliveries." Poor performance costs us loads and you miles. Be aware of your travel times, and log hours. PLEASE DO NOT ACCEPT A LOAD YOU KNOW YOU CANNOT DELIVER ON TIME. I may ask you to pick up and deliver overnight. Please understand, I am working for US, communicate if you think there may be a delivery time problem.

PAPER WORK IS YOUR PAYCHECK- We generate a lot of paperwork. Remember, "THE JOBS NOT THROUGH UNLESS THE PAPER WORK IS DONE." Keep your logs current and keep us informed on your available log hours so we can be as efficient as is possible in making you miles and money. I will help you to process your paperwork on time and help you with getting it in on time for cut off. Let me remind you to remit all necessary receipts to help you get all the reimbursements you have coming, tolls, truck/trailer repairs, unload assistance reimbursements. Be sure to turn logs sheets in with each load.

SAFE LOADING/SAFE DRIVING/SAFE SECUREMENT- Cargo and damage claims can be avoided. Never load until you have inspected the cargo for existing damage. NEVER ACCEPT DAMAGED PRODUCT. If you have to, document it on the BOL with the shipper and have the shipper sign it. READ YOUR BILL OF LAIDING; Report any problems or discrepancies to me immediately. Adequately secure all cargo, properly tarp cargo as required, document everything and we will have a good chance of not having to pay claims. By you doing this when picking up and delivering, I can help protect you from fraudulent claims. If you are involved in a claim and/or have an incident, please contact safety immediately, and then contact me. Safety first, set yourself an accident free goal. Get Out And Look before backing Always drive defensively. KEEP YOUR CAMERA HANDY, DOCUMENT EVERYTHING WITH PHOTOS.

TIME OFF- Average length of dispatch is 10 to14 days out prior to home time, or longer if you prefer. I can help you meet any special home time requests if you give me adequate notice. Holidays, special occasions, vacations are important. Please give me at least 2 weeks notice or more and I can make sure we meet your requests. Should an emergency arise, contact me immediately and we can work out a reasonable resolution and get you where you need to be when you need to be there.

FUEL-EFFICIENT DRIVING- I want all my Contractors to be profitable. I pride myself on my fleet and I want it to be the most efficient. I remind you to be fuel wise not fuelish. Drive efficiently. I have set my goal for a fuel mileage of 6.0 mpg. Slow down, drive 65mph or less, do not idle unless necessary, and use progressive shifting techniques help me achieve our goal.

QUITING- I take pride in my job and the fleet I manage. I look forward to you being part of the team. I also take pride in knowing all the people who drive in my fleet. If at any time you are thinking of quitting I want you to let me know. I really hate to lose people, and I will do everything I can to give you a good fleet to operate within. I need everyone to communicate with me so I can continually improve everything I can. Our mutual goal is a long-term relationship with quality of life and your successful business.

REMEMBER: A CUSTOMER'S RELATIONSHIP IS BASED ON INTEGRITY, DEPENDABILITY, AND SERVICE. EVERY SATISFIED CUSTOMER BENEFITS YOU.

I RESPECT YOU - I EXPECT THE SAME RESPECT IN RETURN.

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